Can I return a product?
Yes, you can return any unopened product to us within 7 days after receipt. Call us or send an email to firstname.lastname@example.org as soon as possible. Tell us why you want to return the product and we’ll give you all the necessary details on how and where to return the item. The following conditions apply:
I received an incorrect product.
We will do everything in our power to prevent this. If we sent you the wrong product, you can return it to us within 7 days after receipt at no additional costs, i.e., we’ll take care of the shipping cost. You can then choose to either get a full refund or to get the correct product. Make sure to include a copy of the invoice in your return package!
I received the correct product but changed my mind.
If we sent you the correct product but you’d like to have a different product, you can return it to us within 7 days after receipt if the product is unopened and sealed. In this case you’ll have to take care of the shipping costs. You can then choose to either get your money back or to get another product at the new price. Make sure to include a copy of the invoice in your return package!
Can I return a product by normal mail?
Yes you can. If you sent the product by normal mail there might be a chance that it can get lost. Please ensure you ask the shipping agents / Post Office / Couriers for a copy of the Proof of Delivery. In case the parcel is lost, we’re unfortunately not able to give you a refund. If we receive your parcel, the normal return/replace/refund policy as described above will apply.
Can I return an opened product?
Unfortunately not, unless there is something wrong with it in which case you can send the product back to us and we will give it to the manufacturer for inspection. If the manufacturer deems the product to be bad you can then choose to either get a full refund (including your return shipping costs) or get another product at the new price. Make sure to include a copy of the invoice in your return package!